Please review these Box Subscription Terms carefully and make sure you understand them before enrolling because they contain important and relevant information regarding any Subscription you may purchase, including renewal and cancellation terms. Subscriptions are continuous and automatically renew, unless you cancel or we terminate your account.

Last updated 25 March 2020

Hair Grow Box  (referred to herein as “Hair Grow Box” or “HGB or “the Company” or “we” or “us” or “our”) offers multiple box subscriptions (each, a “Subscription”). Please review these Box Subscription Terms carefully and make sure you understand them before enrolling because they contain important and relevant information regarding any Subscription you may purchase, including renewal and cancellation terms. Subscriptions are continuous and automatically renew, unless you cancel or we terminate your account.

By purchasing a Subscription, you acknowledge and agree to the terms below, as well as our Terms and Conditions and our Privacy Policy (which describe how we collect, use and disclose your data and your consent to such collection, use, and disclosure), which are both incorporated into and are a part of these Box Subscription Terms.
 

  1. MONTHLY SUBSCRIPTION. A Monthly Subscription consists of an initial seasonal product box (each, a “Box” or “Hair Grow Box”) and an additional seasonal Box sent out monthly thereafter from when your pay for your subscription. Please note that while we do our best to maintain the projected shipment date, shipments may be delayed as a result of vendor issues, emergencies, severe weather, natural disaster, strikes, acts of government authorities, or other factors beyond Hair Grow Box reasonable control. Each Box contains an assortment of hair products (sometimes accessories) selected by Hair Grow Box. If you sign up for a Monthly subscription notwithstanding any one-time use promotional codes you may apply to your order, you will be immediately billed (as a non-refundable purchase) and the current months or next available season’s Box will be the first Box you receive. Thereafter, your credit card will be charged the monthly subscription price up to two-three weeks in advance of the subsequent seasonal Box shipment date, and every month (so, twelve times a year) thereafter. Monthly Subscriptions automatically renew each “Month” (i.e., calendar month) and, unless you timely cancel, you will be charged as described above. By purchasing a Monthly Subscription, you agree to the foregoing subscription charges being charged to the card on file on a recurring basis each month until you cancel the subscription pursuant to Section 3 of this policy.
     

  2. 3 MONTH SUBSCRIPTION. A 3-month Subscription consists of all three boxes, delivered each month. If you choose a 3-month Subscription, you will receive the same boxes as you would under a Monthly. If you sign up for a 3-month Subscription, notwithstanding any one-time-use promotional codes you may apply to your order, you will be immediately billed (as a non-refundable minimum purchase) for a term of 3-month or 3 Boxes, whichever is sooner. 3-month Subscription members sign up for 3-month and are billed upfront, and do not have reoccurring charges. After you receive your third box, your 3-month membership will automatically renew two to three weeks prior to the next season’s ship date. 3-month Subscriptions automatically renew every 3-months and, unless you timely cancel, you will be charged for the next 3-month Subscription Term up to two weeks before the next Box in your new 3-month period is shipped. By purchasing a 3-month Subscription, you agree to the foregoing subscription charges being charged to the card on file on a recurring basis each 3- months until you cancel the subscription pursuant to Section 3 of this policy.
     

  3. EVERY OTHER MONTH SUBSCRIPTION. A 'Every Other Month' Subscription consists of 1 box delivered every other month.  If you choose an 'Every Other Month' Subscription, you will receive the same boxes as you would under a Monthly (just every other month). If you sign up for 'Every Other Month' Subscription, notwithstanding any one-time-use promotional codes you may apply to your order, you will be immediately billed (as a non-refundable minimum purchase) for a term that month. Billing will skip a month. After you receive your box, your annual membership will automatically renew two to three weeks prior to the next next month ship date. 
    3-month Subscriptions automatically renew after every month, unless you timely cancel, you will be charged for the next box up two weeks before the next Box in your 'Every Other Month 'Subscription period is shipped. By purchasing an 'Every Other Month 'Subscription you agree to the foregoing subscription charges being charged to the card on file on a recurring basis each 'skipped month' until you cancel the subscription pursuant to Section 3 of this policy.
     

  4. Cancellation Policy. Customers may cancel at any time, subject to the time frames below. We do not place “holds” on Subscriptions. In order to cancel your Subscription, you must do one of the following: (a) email us at hello@hairgrowbox.com, indicate that you wish to cancel and follow the instructions that we send you in response; (b) log into your Account, navigate to your Account page, choose Cancel, and follow the instructions; or (c) log into your Account, navigate to Contact Us, and follow the instructions. There are no cancellation fees.

    Cancellations must be effected 1 week prior to the billing date of the Subscription renewal, but after receiving the Box that was last purchased. For 3 Month Subscriptions, this means that you must cancel before the billing date for the next 3 months, but after receiving the final 3rd box purchased or successfully renewed. For 3 month Subscriptions, you must cancel prior to the billing date for the next 3-month period, but after receiving the final shipment of the paid 3 month Subscription.
     

  5. Box Subscription Prices May Change. Hair Grow Box reserves the right to change the prices and available Box Subscriptions at any time, upon notice to you, provided that any Box Subscription you have already paid for as of the date of such notice will not be affected by such change for the then-current Subscription Term.
     

  6. Return Policy. All Box purchases are final sale and nonrefundable. If your Hair Grow Box order does not arrive or a product is damaged, we must be notified via email within 5 days of your delivery date or scheduled delivery date. You will need to include photographic evidence documenting the damaged product in order to receive a replacement product. If we are not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. Please note that orders may take one (1) week to fulfill from the time of shipment. 
     

  7. Delivery & Shipping.  Hair Grow Box offers free shipping for its Boxes to the UAE. Subscriptions shipping to Saudi Arabia, Kuwait, Oman will be charged AED equivalent of 75 (Dirhams) for every shipment.

    Once your order is shipped you will receive a shipping confirmation with SMS/Whatsapp detailing the delivery date and time (we will ask you to reconfirm this with the driver).  Your Box may be dropped off at your doorstep/security with/without signature confirmation; it is your responsibility to ensure the Box can be dropped off and left unattended without signing for it upon delivery. Changing delivery date and address can only be done 1 week prior to box shipment. 
     

  8. 'Hair Grow Box' currently ships to the UAE, Saudi Arabia, Kuwait, Bahrain, and Oman and South Africa. 
    And we ship to South Africa. 

    Questions? If you have any questions, please contact us at hello@hairgrowbox.com 

 

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